Lush Customer Care
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Why is my container only filled halfway?
To minimize the need to purchase many different sizes of containers for each of our products, we store just a few sizes and fill the containers based on weight instead of volume.
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I accidentally entered the wrong address. Can I change it after the order has been placed?
Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.
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Can I change my address after my order has been placed?
Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.
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Why do I have two charges on my credit card statement?
When you place most online orders, your order is "preauthorized" on your card. This means that the money is being held by your bank, but not charged by us, until the order is confirmed and in our ...
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Why is my credit/debit card not being accepted?
The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking instituti...
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Can I change my payment method after the order is placed?
Unfortunately no. Once you have checked out, we're not able to change the payment method on the order.
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I received a package with no sender information. Can you please tell me who sent it?
If you received a gift and do not know who sent it, we're happy to help. Please reach out to our Customer Care team and provide the order information found on the slip in your box so that we can b...
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Can I change my email address after the order has been placed?
Unfortunately no. Once you have checked out, we can't change the email address attached to the order, but please contact our Customer Care team and they'll be happy to provide you with your order ...
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The item I ordered is out of stock. What should I do?
If an item in your order is out of stock, our Customer Care team will be in touch to discuss a solution. We’re unable to back order items that are out of stock.