FAQ

SAME DAY DELIVERY

• How much will I pay for Same Day Delivery?
• Is same-day delivery available everywhere?
• When do I need to place my order to guarantee same-day delivery?
• Who will be delivering my same-day delivery?
• Why are some products not available for same-day delivery?
• Will I receive a tracking number for my same-day delivery order?

WEBSITE

• Who do I contact if I'm having technical difficulties with the website?

SHOPS

• How do I find a Lush shop near me?

GIFT CARD

• Can I use my gift card online or in a store?
• Does Lush have gift cards?
• How long does it take to receive my e-gift card?
• How long does it take to receive my physical gift card?

BUY ONLINE, PICK UP IN STORE

• Can I add a sample to a pickup order?
• Can I edit my buy online, pick up in store order?
• Can someone else pick up my order for me?
• How do I know if my products are in stock?
• How long does it take for an order to be ready?
• How long will you hold my order for once it's ready?

SUBSCRIPTIONS

• What happens if one of my subscription items is discontinued?
• What happens if one of my subscription items is out of stock?
• What type of payment method does Lush subscriptions accept?

PRODUCTS

• Are your products fragrance-free?
• Are your products gluten-free?
• Are your products nut-free?
• Does Lush offer product samples?
• How do I know if my product is fresh? What is the expiration date?
• How should I store my packaging-free products?

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GENERAL

• Are there any franchise or wholesale distribution opportunities with Lush?
• Do you offer discount codes or other promotions?
• Do you take back empty containers for recycling?
• I want to work for Lush! How do I apply?
• Where can I find information about sponsorships, donations, or Lush's Charitable Giving program?
• Which face mask can I choose for free when I return five black pots for recycling?

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RETURNS & EXCHANGES

• Can I return my product if it arrives melted, or melts while I've stored it?
• How do I return my order?

ORDERS & ORDERING

• Can I change my address after my order has been placed?
• Can I change my email address after the order has been placed?
• Can I change my payment method after the order is placed?
• How do I change or cancel my order?
• How do I track my order?
• I accidentally entered the wrong address. Can I change it after the order has been placed?

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