Lush Customer Care
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Do you offer discount codes or other promotions?
We very rarely have discounts, sales or promotions. But, when we do, we keep them open to all rather than requiring a special code. We have used promo codes in the past, but have no active codes a...
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Which face mask can I choose for free when I return five black pots for recycling?
You can choose any of the fresh face masks available at that particular store location. Fresh face masks are the ones kept in the fridge. The ones kept on store shelves are not included in the fre...
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I want to work for Lush! How do I apply?
Learn more about working for Lush.
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Where can I find information about sponsorships, donations, or Lush's Charitable Giving program?
Lush is only able to offer products, gifts or event sponsorship to our current Charitable Giving partners. Our Charitable Giving program supports small grassroots organizations working to reform t...
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Who do I contact with press inquiries?
Members of the media can contact our Public Relations department at pr@lush.com.
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Are there any franchise or wholesale distribution opportunities with Lush?
Lush is a privately owned and operated company within North America and there are no opportunities for franchise or wholesale. However if you are interested in opening a Lush store outside North A...
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How do I track my order?
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
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When will I get my package once it's shipped?
Once your order is dispatched, the delivery timeline will be determined by the shipping method you selected during the checkout process. For more detailed information, please refer to this link.
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How do I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed.
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I have a tracking number, but my order shows no movement. When will I get it?
Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may t...