Lush Customer Care
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What happens if one of my subscription items is discontinued?
If an item is discontinued you will receive an email to let you know that your subscription for that item has been cancelled. You can contact Customer Care if you would like some suggestions for a...
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What happens if one of my subscription items is out of stock?
If an item is out of stock on the day your order is placed, you will receive an email letting you know that the order could not be placed. We will continue trying to place your order every day. Af...
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How should I store my packaging-free products?
We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product ...
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Why are your products packaged in plastic bags?
Most of the cellophane that we use to wrap our naked items like shampoo bars and bath bombs is made from vegetable-based cellulose and it is 100% biodegradable when processed at an industrial fac...
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Why is my container only filled halfway?
To minimize the need to purchase many different sizes of containers for each of our products, we store just a few sizes and fill the containers based on weight instead of volume.
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How do I know if my product is fresh? What is the expiration date?
All of our potted and bottled products have a sticker on the side that gives you both the date it was made as well as the date by which we recommend you use it. Our soaps and naked products are go...
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Does Lush offer product samples?
While not all of our products are available for sampling, we frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volu...
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Are your products nut-free?
Many of our products do not contain nuts, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent...
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Are your products gluten-free?
Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to preve...
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Are your products fragrance-free?
Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact ...