Lush Customer Care
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How do I find a Lush shop near me?
Use this link to find a Lush shop near you. If you want to know more about services offered and operating hours, simply click on "View store details" of your preffered shop.
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Does Lush have gift cards?
Yes! Lush gift cards are available in denominations from $5 to $300 and may be redeemed online, by telephone, or in Lush retail stores. Gift cards are delivered to the recipient via Ground ($4.00 c...
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How long does it take to receive my e-gift card?
It may take up to 1 hour for your gift card to be activated. You will receive an email when the activation is complete, so please be sure to check your spam folder.
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How long does it take to receive my physical gift card?
Ground: 5-12 business days Air: 4-7 business days During the busy holiday period, orders may be delayed by 2-5 days.
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Can I use my gift card online or in a store?
Your gift card can be redeemed through phone orders and online as well as in our stores located in the US and Canada.
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How long will you hold my order for once it's ready?
Start the clock! After you receive an email confirming that your order is ready, you have four days to collect it. This timeframe cannot be extended. After that, we'll be sad, you'll be sad, the ...
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How long does it take for an order to be ready?
To ensure a smooth pickup experience, we estimate your order will be ready in approximately two hours. Please note that this timing is subject to change. Additionally, it is important to check the...
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How do I know if my products are in stock?
If a product is out of stock at your local Lush, you won't be given the option to select "pick up in-store" on the product page. Check back soon, as we’re always making fresh batches of all your ...
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Can someone else pick up my order for me?
Yes...if you tell us they're coming. We'll explain. When you place your order, you give us the details of the person who will be picking it up and they must provide photo ID when they arrive. If ...
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What type of payment method does Lush subscriptions accept?
We accept all major credit cards for Lush subscriptions. Unfortunately, at this time we do not accept PayPal or debit card payments.