Lush Customer Care
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Can I edit my buy online, pick up in store order?
Unfortunately, we are unable to make any changes to these orders at this time. However, we do offer the option to cancel them in full. If you are interested in exploring alternative solutions, plea...
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Can I add a sample to a pickup order?
At checkout, you can select include a sample request in the "add a message to the store" section. If available, we will gladly include the sample in your order. Please note that this is a request a...
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Will I receive a tracking number for my same-day delivery order?
You can opt-in for SMS updates on your same-day delivery order at checkout.
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Do you take back empty containers for recycling?
Yes! When you've used up five Lush products in black pots you can bring them back to your local Lush store in exchange for a free fresh face mask. The black pots are then cleaned thoroughly and gr...
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Why are some products not available for same-day delivery?
Availability for same-day delivery of products is based upon availability at your selected store.
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Who will be delivering my same-day delivery?
Lush is responsible for hand-packaging your order in-store and have partnered with DoorDash for same-day delivery.
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When do I need to place my order to guarantee same-day delivery?
You must place your order before 1 p.m. local time to guarantee same-day delivery. Orders placed after 1 p.m. local time will be delivered by the end of the following day depending on the chosen s...
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Is same-day delivery available everywhere?
This service is available at most of our stores. Availability is based upon the inventory of a given item at the selected store in your region, as well as your location. You can check the availabi...
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How much will I pay for Same Day Delivery?
Same-day delivery is $10 per order with an optional tip for your same-day delivery driver.
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Who do I contact if I'm having technical difficulties with the website?
If you are experiencing problems with the website, please clear your browser's cache and refresh the page before trying again. If the issue persists, please contact Customer Care.